7lotta Privacy Policy

Introduction

At 7lotta, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy ("Policy") explains how 7lotta ("we", "us", "our", "Company") collects, uses, stores, shares, and protects personal data from users ("you", "your", "User", "Player") who access or use our website located at https://7lotta.cam (the "Website", "Platform", "Service").

This Privacy Policy applies to all information collected through the 7lotta Platform, including but not limited to information provided during account registration, deposit and withdrawal transactions, customer support interactions, promotional communications, and gameplay activity. By creating an account or using our services, you acknowledge that you have read, understood, and consent to the data collection and processing practices described in this Policy.

We collect and process personal data in accordance with international data protection standards and best practices for the online gaming industry. Your privacy rights are important to us, and we have implemented technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. If you do not agree with the terms of this Privacy Policy, you should not use the 7lotta Platform and should immediately cease all access to our services.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account on 7lotta, we collect the following personal information directly from you:

1.2 Financial and Transaction Information

To process deposits and withdrawals, we collect financial information including:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Danamon transfers
• E-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja phone numbers or account IDs)
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used
• Transaction verification records and payment confirmations

1.3 Identity Verification (KYC) Documents

For compliance with anti-money laundering (AML) regulations and to prevent underage gambling, we may request the following identity verification documents:

• Government-issued photo identification (Indonesian KTP, passport, or driver's license)
• Proof of address documents (utility bills, bank statements, or government correspondence dated within the last 3 months)
• Selfie photographs holding your ID document next to your face for biometric verification
• Proof of payment ownership (bank statement or card scan showing your name and account details)

1.4 Automatically Collected Information

When you use the 7lotta Platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type (mobile/desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution
• Usage Data: Pages visited, time spent on each page, click patterns, navigation paths, features used, games played, bet history, login/logout times
• Location Data: Approximate geographic location based on IP address (city/province level, not precise GPS coordinates)
• Session Information: Session duration, referral source (how you found 7lotta), entry and exit pages

1.5 Communication Records

We retain records of all communications between you and 7lotta, including:

• Customer support chat transcripts and email correspondence
• Phone call recordings (with your consent) for quality assurance and training purposes
• Marketing communication preferences and opt-in/opt-out status
• Feedback, complaints, and dispute resolution correspondence

2. How We Use Your Information

2.1 Core Platform Operations

7lotta uses your personal information to operate and maintain the Platform, including:

• Creating and managing your player account
• Processing deposits, withdrawals, and payment transactions
• Verifying your identity and age to comply with legal requirements
• Processing bets, calculating payouts, and updating account balances
• Providing customer support and responding to inquiries
• Sending transactional notifications (deposit confirmations, withdrawal updates, account alerts)

2.2 Security and Fraud Prevention

We use your data to protect the integrity of our Platform and prevent fraudulent activity:

• Detecting and preventing fraud, money laundering, and other illegal activities
• Identifying suspicious betting patterns or account behavior
• Monitoring for multi-accounting violations and bonus abuse
• Enforcing our Terms and Conditions and internal security policies
• Protecting against unauthorized access to your account

2.3 Legal and Regulatory Compliance

We process your personal information to comply with legal obligations, including:

• Fulfilling Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• Maintaining records required by our international gaming licenses
• Responding to lawful requests from regulatory authorities and law enforcement
• Enforcing age restrictions (21+ minimum) and responsible gaming policies
• Generating compliance reports and audit trails

2.4 Service Improvement and Analytics

We analyze usage data to improve the 7lotta experience:

• Understanding how players use the Platform to optimize features and navigation
• Identifying technical issues, bugs, or performance bottlenecks
• Personalizing your gaming experience based on your preferences and play history
• Developing new games, betting markets, and features based on user behavior
• Conducting market research and player satisfaction surveys

2.5 Marketing and Promotional Communications

With your consent, we may use your contact information to send promotional materials:

• Notifying you about new bonuses, promotions, and special offers
• Sending newsletters with betting tips, game recommendations, and platform updates
• Informing you about loyalty program tier upgrades and rewards
• Inviting you to participate in tournaments, contests, or exclusive VIP events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting customer support. Transactional emails (withdrawal confirmations, security alerts) cannot be disabled as they are essential to account operations.

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

7lotta shares your personal information with trusted third-party service providers who assist us in operating the Platform. These providers are contractually obligated to protect your data and use it only for the purposes we specify. Categories of third-party providers include:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) who process your deposit and withdrawal transactions
• Identity Verification Services: KYC/AML compliance providers who verify your identity documents and screen for fraud
• Game Providers: Casino game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming) whose games you play on our Platform
• Customer Support Platforms: Live chat and helpdesk software providers who help us deliver 24/7 support
• Analytics and Monitoring Tools: Services that help us track Platform performance, user behavior, and security threats

3.2 Legal and Regulatory Disclosure

We may disclose your personal information if required by law or in response to valid legal requests:

• To comply with court orders, subpoenas, or legal processes
• To respond to lawful requests from law enforcement or regulatory authorities
• To investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our Terms
• To protect the rights, property, or safety of 7lotta, our employees, or our users

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

4. Data Security Measures

4.1 Technical Security Controls

7lotta employs industry-standard technical safeguards to protect your personal information:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology, the same encryption standard used by major banks
• Encrypted Data Storage: Sensitive information such as passwords and payment details are stored in encrypted form using advanced encryption algorithms
• Firewall Protection: Our servers are protected by enterprise-grade firewalls that block unauthorized access attempts
• Intrusion Detection Systems: Automated systems monitor for suspicious activity and potential security breaches 24/7
• Regular Security Audits: We conduct quarterly third-party security audits and penetration testing to identify and address vulnerabilities

4.2 Administrative Security Measures

• Access Controls: Only authorized personnel with a legitimate business need can access personal data, and all access is logged and monitored
• Employee Training: All staff members receive regular training on data protection best practices and confidentiality obligations
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements prohibiting unauthorized disclosure of customer information
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly contain and mitigate any security incidents

4.3 Your Security Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account:

• Create a strong, unique password and never share it with anyone
• Enable two-factor authentication (2FA) for additional account security
• Log out of your account after each session, especially on shared devices
• Keep your email and mobile phone number up to date for security alerts
• Immediately report any suspicious account activity to our support team
• Beware of phishing emails or websites impersonating 7lotta—always verify you're on the official https://7lotta.cam domain

5. Data Retention and Deletion

5.1 Retention Period

7lotta retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account plus an additional period as required by our gaming license (typically 5-7 years from account closure)
• Transaction Records: Financial transaction data is retained for at least 7 years to comply with anti-money laundering regulations
• KYC Documents: Identity verification documents are retained for 7 years after account closure as required by regulatory authorities
• Communication Records: Customer support transcripts and correspondence are retained for 3 years for dispute resolution purposes

5.2 Data Deletion Requests

You have the right to request deletion of your personal information, subject to legal and regulatory exceptions. To request deletion, please contact our privacy team at [email protected]. Please note that we may be required to retain certain data to:

• Comply with legal obligations (tax records, AML requirements, licensing regulations)
• Resolve disputes or enforce our Terms and Conditions
• Prevent fraud and protect the security of our Platform
• Complete any pending transactions or investigations

If your deletion request is approved, we will permanently erase your personal information from our active databases within 30 days, except for data we are legally required to retain.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the 7lotta Platform. They help us recognize your device, remember your preferences, and improve your browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

6.2 Types of Cookies We Use

6.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may limit certain Platform functionality. Please note that disabling essential cookies will prevent you from using key features such as logging in to your account.

7. Your Privacy Rights

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our privacy team at [email protected]. We will provide the requested information within 30 days in a commonly used electronic format.

7.2 Right to Correction

If you believe any personal information we hold about you is inaccurate or incomplete, you can request correction by logging into your account settings or contacting customer support. We will update your information within 7 business days of receiving your request.

7.3 Right to Deletion

You may request deletion of your personal information as described in Section 5.2, subject to legal and regulatory retention requirements.

7.4 Right to Object

You have the right to object to certain types of data processing, including direct marketing communications. You can opt out of marketing emails by clicking "unsubscribe" in any promotional message or by adjusting your communication preferences in your account settings.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider. Contact our privacy team to request data portability.

8. Third-Party Services and Links

The 7lotta Platform may contain links to third-party websites, payment providers, or game providers. This Privacy Policy applies only to information collected by 7lotta. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

When you use third-party payment methods (such as BCA, BRI, OVO, or DANA) to deposit or withdraw funds, you are also subject to those providers' privacy policies and terms of service. 7lotta does not control and is not responsible for the data practices of external payment providers.

9. International Data Transfers

7lotta operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. These transfers are necessary to provide our services and are conducted in accordance with international data protection standards. We ensure that any third-party recipients of your data maintain adequate data protection measures through contractual safeguards and compliance certifications.

By using the 7lotta Platform, you consent to the transfer of your information to countries outside Indonesia, including jurisdictions that may have different data protection laws than those in your country of residence.

10. Children's Privacy

11. Contact Information for Privacy Inquiries